At Shop Abide, we want to make sure our customers love their purchases and enjoy their shopping experience with us! It is a huge priority of ours, so if we fail to do so, then please contact us at hello@heyshopabide.com so that we can do everything we can to make it better. However, we understand that sometimes you may need to return a purchase. If for some reason you are not 100% satisfied with your order, we accept returns within 20 days for STORE CREDIT ONLY. Merchandise intended for return must be postmarked for return within 20 days of delivery date, after this timeframe, your time would not be eligible for return. Please note that original shipping charges are not refundable.
To assist us in this process, please look over your order as soon as you receive it. We hope this does not happen, but if you think you have received a damaged or defective item, then contact our customer service team within 3 business days of receipt of your order. If you did not receive the items you ordered or you're missing part of your order, then please contact our customer service team at hello@heyshopabide.com and we'll gladly help you resolve your issue.
We cannot provide exchanges or holds due to limited inventory. If an exchange is needed, we encourage customers to place a new order for the item(s) needed and return the other item(s).
RETURN CONDITIONS
To be eligible for a return for store credit, your item must be in the same condition that you received it. It must be unworn, unwashed, and damage free (including but not limited to make up, deodorant stains or pet hair), with all original tags (if applicable), and in its original condition.
EXCEPTIONS / NON-RETURNABLE ITEMS:
Unfortunately, we cannot accept returns on sale items or gift cards + the below items cannot be returned for store credit:
- Items purchased with a discount code of 30% off or more
- Items that are marked “Final Sale” on the website
- Hats and Beanies
- Jewelry
- Hair Accessories
- Bodysuits + Bralettes + Intimates
Any items sent back to us that are not in compliance with our return policy, are defective and/or not in original condition will be shipped back to the customer at their expense.
SHOE RETURNS:
- All footwear returns must include the original shoebox in its original condition (with tissue paper inserts), without postal labels.
- If you are returning shoes, the shoe box must be placed in ANOTHER package/box for shipping to protect the shoe box. If you still have the box we shipped your order in, use that!
- If there are shipping stickers/labels on the shoe box or it is sent back without protective packaging, we will not accept the return.
HOW TO MAKE A RETURN
To return, please start by contacting us at returns@heyshopabide.com. Please note, we do not provide comped return labels. You can always contact us for any return question at returns@heyshopabide.com.
- Please make sure your order meets our return criteria and is not a final sale item before you complete your return
- Place your items in a shipping safe package and include the return slip provided when you email returns@heyshopabide.com
- RETURN SHIPPING COST is the customer’s responsibility. Please use the courier of your choice to return your item(s)
Once your return is processed, you will receive your store credit via the original email that was associated with the order. Please allow us 5-7 business days to process your return.